Term and Conditions

Welcome to A.M. Leonard Tools Shop! These Terms and Conditions govern your use of our website and services. By accessing our site or making a purchase, you agree to these terms. We value our professional customers and are committed to providing clear, transparent policies that support your landscaping, arborist, and grounds maintenance work.

1. User Responsibilities and Account Terms

1.1 Eligibility and Account Security

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account activity

1.2 Acceptable Use

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information

2. Products and Services Description

2.1 Product Information

We specialize in professional-grade equipment including:

• Arborist Supplies and Tree Rigging Equipment
• Landscaping Tools and Maintenance Supplies
• Lawn Sprayers & Spreaders
• Pest Control and Rodent Repellent products
• Tree Support & Bracing systems
• Professional Work Wear
• Yard & Garden Rakes

2.2 Product Availability and Limitations

• All products are subject to availability
• We reserve the right to limit quantities
• Prices are subject to change without notice
• Product descriptions and images are for reference and may vary slightly

3. Ordering and Payment Terms

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• Weekend and holiday orders process the next business day
• We reserve the right to cancel any order for reasons including suspected fraud

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Shipping Information

Shipping Methods:

• Standard Shipping: DHL or FedEx – $12.95 – 10-15 business days after shipment
• Free Shipping: EMS – FREE for orders over $50 – 15-25 business days after shipment

Shipping Restrictions: We ship globally except some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

4. Returns and Refunds Policy

4.1 Return Timeframe and Conditions

• Returns and exchanges accepted within 15 days of receipt
• Items must be in original packaging, unused, and in resalable condition
• Original receipt or order confirmation required
• All accessories and documentation must be included

4.2 Non-Returnable Items

For safety and hygiene, the following cannot be returned:

• Pest Control products (opened or unopened)
• Rodent Repellent items
• Opened Tree Fertilizer containers
• Used Work Wear

4.3 Return Process

1. Contact customer service within 15 days using provided template
2. Receive Return Authorization Number and instructions
3. Ship items to: A.M. Leonard Tools Shop – Returns, 1417 Atha Drive, Anaheim, US 92801

4.4 Refund Processing

• Credit Card/PayPal: 3-5 business days to process, plus 5-10 days for financial institution
• Store Credit: Issued within 24 hours of approval
• Shipping charges non-refundable unless return is due to our error

5. Intellectual Property

5.1 Ownership

All content on our website, including:

• Text, graphics, and logos
• Product descriptions and images
• Website design and layout

are property of A.M. Leonard Tools Shop and protected by intellectual property laws.

5.2 Use Restrictions

You may not:

• Copy, modify, or distribute website content without permission
• Use our trademarks or branding without authorization
• Reverse engineer any website components

6. Liability Limitations

6.1 Product Use and Safety

While we ensure product quality:

• Users are responsible for proper product use and safety precautions
• Follow all manufacturer instructions and safety guidelines
• Use appropriate personal protective equipment

6.2 Website Availability

We strive to maintain website availability but are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Third-party service interruptions

6.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the products in question.

7. Privacy and Data Protection

We respect your privacy and handle personal information according to our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience.

8. Governing Law and Dispute Resolution

• These terms are governed by US law
• Disputes will be resolved in courts located in Anaheim, California
• We encourage contacting customer service first to resolve any issues

9. Policy Changes

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

We appreciate your trust in A.M. Leonard Tools Shop for your professional equipment needs. Our team is dedicated to supporting your important work in landscaping, arboriculture, and grounds maintenance.