Returns & Exchanges

At A.M. Leonard Tools Shop, we understand that reliable equipment is essential for your professional landscaping, arborist, and grounds maintenance work. We stand behind the quality of our products and want to ensure you’re completely satisfied with your purchase.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to evaluate the products for your professional needs.

Return Conditions

To be eligible for a return or exchange, items must be:

• In original packaging
• Unused and in resalable condition
• Accompanied by the original receipt or order confirmation
• Returned with all included accessories and documentation

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

After reviewing your request, we’ll email you a Return Authorization Number and shipping instructions within 1-2 business days.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include the Return Authorization Number on the outside of the package, and ship to our address:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Processing

Refund Timeline

Once we receive and inspect your returned item(s):

• Credit Card/PayPal Refunds: 3-5 business days to process, plus additional time for your financial institution to post the refund (typically 5-10 business days total)
• Store Credit: Issued within 24 hours of return approval

Refund Method

Refunds are issued to the original payment method used for the purchase:

• Visa, MasterCard, JCB transactions refunded to the same card
• PayPal purchases refunded to your PayPal account

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

For exchanges of eligible items:

• Follow the same return process outlined above
• Clearly indicate in your return request what you’d like to exchange for
• We’ll ship the replacement item once we receive your return
• Any price differences will be refunded or charged accordingly

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost, including covering return shipping.