FAQ

Product Questions

What types of products do you offer?

We specialize in high-quality tools and supplies for professionals in landscaping, arboriculture, and grounds maintenance. Our product range includes Arborist Supplies, Landscaping Tools, Lawn Sprayers & Spreaders, Maintenance Supplies, Pest Control, Rodent Repellent, Sprayers, Spreaders, Tree Fertilizer, Tree Rigging Equipment, Tree Support & Bracing, Work Wear, and Yard & Garden Rakes. Each item is selected for durability and performance to help you tackle any project with confidence.

Are your products suitable for professional use?

Absolutely! Our tools are professional-grade, designed to withstand the demands of daily use by landscapers, arborists, and maintenance crews. We focus on reliability and efficiency to ensure you have the right equipment for shaping the great outdoors.

Delivery and Shipping

How long does order processing take?

Orders are processed within 1-2 business days after payment confirmation. We pack items carefully to prevent damage during transit. Note that processing may take longer during peak seasons, but we strive to minimize delays.

What shipping options are available?

We offer two reliable methods to suit your needs:

• Standard Shipping: Via DHL or FedEx, delivered in 10-15 business days after shipment. Cost: $12.95. Ideal for urgent projects.
• Free Shipping: Via EMS, delivered in 15-25 business days after shipment. Free on orders over $50. Perfect for budget-conscious planning or bulk purchases.

Shipping times are estimates and may vary based on location, customs, or other factors. We ship globally, excluding some parts of Asia and remote areas due to logistics.

Can I track my order?

Yes, once your order ships, we’ll provide tracking information. If you have issues, email us at [email protected] or call during business hours for assistance.

Returns and Refunds

What is your return policy?

We stand behind our products! If you’re not satisfied, you can return items within 15 days of receipt. Please ensure they are in original condition and packaging. For details, visit our Returns page or contact us directly—we aim for a hassle-free process so you can focus on your work.

How do I initiate a return?

To start a return, reach out to our customer service team via email or phone. We’ll guide you through the steps to ensure a smooth experience.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure to protect your information.

Do I need an account to place an order?

While you can checkout as a guest, creating an account lets you track orders, save preferences, and enjoy faster shopping. It’s easy to set up during purchase.

General Inquiries

Where do you ship to?

We ship worldwide, but due to logistical constraints, we exclude some parts of Asia and remote areas. If you’re unsure about delivery to your region, contact us for clarification.

How can I contact customer service?

We’re here to help! Email us at [email protected] or call during business hours. Our team is dedicated to providing service without equal, because supporting professionals like you is what sets us apart.